Delivery & Returns
Any unused open product may be returned for a full refund less our original postage fee, within 14 days from original purchase date. Providing the item is in 'as new' condition. Please make sure you have submitted a return request and received a return authorisation.
Due to health and hygiene issues, we'll be unable to refund any item that has been opened.
If we receive a return that has been opened, then unfortunately the returns request will not be processed. The buyer would then be responsible for collection of their item.
When returning an item please do so with the original protective packaging, this will ensure that the product is not damaged on its return journey. Please include the original invoice if you can, with a quick note to confirm the reason for the return.
We will be happy to authorise a return for an exchange on any unopened product. Please note: The customer is responsible for all shipping charges including the cost to ship an exchange.
Should we make an error and send you something that you did not order, you of course may return the item. We will rectify the error and reimburse you for any shipping expense you might have incurred. Please contact us to discuss the details prior to returning any item.
Out of stock
If a product ordered is out of stock at the time of shipping, we will automatically back order it and ship at no additional shipping cost when it becomes available. You will not be charged for any back ordered item until it actually ships. We will contact you straight away by email, should we experience any problems with your order.
FREE SHIPPING ITEMS THAT ARE RETURNED
If an item was ordered under "Free Shipping" and is later returned for no specific reason, the original shipping charge we incurred, will be deducted from the amount refunded to your debit/credit card.
All returned items must be sent at the customer’s expense. If we have authorised a return, please ship the item back to us within 14 days of having received the authorisation.
Please enclose a copy of the original invoice or email confirmation. Provide a brief description of the reason for return on the invoice and be sure that a daytime phone number is included so we can contact you if necessary. Please pack the item securely to ensure it arrives undamaged. If you have any other questions on returns, please contact firstname.lastname@example.org
£100.00 min spend for Free Delivery.
Standard EU delivery £8.00, tracked EU delivery £10.00
Tracked ROW delivery £15.00